Savanta ComRes was commissioned by Citizens Advice to conduct polling among GPs in the UK to estimate the amount of time they spend in consultations with patients discussing non-health matters, what these issues are, and how this impacts on their work. The research found that on average GPs reported spending almost one fifth of their time (19%) on non-health issues. In addition, 80% of GPs reported that dealing with non-health issues meant they had less time for other patients’ health needs.
Savanta ComRes interviewed 1,002 General Practitioners in the UK (including 824 in England) online. Data were weighted to be representative of all General Practitioners in the UK by former SHA region. This research formed the basis of a high profile briefing by Citizens Advice – A Very General Practice – in which Citizens Advice quantified the implied cost of these non-health issues to the NHS.