Further Description

·         More than two in five British adults (44%) say that they do not understand how their home energy supplier calculates their bill.

·         Half of Britons (51%) have not switched energy supplier in the past five years.

·         One in eight Britons who have changed energy supplier in the past five years (13%) say that when they went to change and closed their account with the company they were leaving, the amount was more than they expected. 68% say it was about how much they expected.

·         Three quarters of Britons (76%) say that energy companies often seem to make tariffs unnecessarily complicated.

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