- GPs are divided around how digital triaging services should be selected for practices; two in five (42%) think all practices should use the same service while a third (34%) say that that their practice should be able to select which service they use.
- The main requirement for an effective digital service is reducing the number of face-to-face appointments; a third (33%) of GPs say this, followed by a quarter (25%) who say allowing patients to order repeat prescriptions is the most important factor.
- More than nine in ten (94%) GPs say it is important to involve clinicians in the design of digital services to support the delivery of primary care.
